Credit and Debit Card Dispute

Do you have a concern about a merchants transaction on your MCB Visa or Mastercard credit card or Bankomatiko+ debit card? Learn more how to dispute a charge in the FAQ below. Scroll down to go to the dispute form links.

Dispute FAQ

How do I stop or cancel a charge?

The fastest way implies you to contact the merchant to resolve your issue first.

Can I dispute a pending charge?

You’ll need to wait for the credit/debit card transaction to post before you can dispute it.

How long will it take to resolve a dispute?

The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 90 days for credit card or debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.

How long do I have to dispute a charge?

Submit your dispute within 60 days of the transaction first appearing on your statement.

Do I have to pay the disputed amount while the credit card dispute is being investigated?

You should continue to make at least the minimum payment on your credit card balance until the Dispute has been resolved.

What do I do when i see an unauthorized charge?

If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling (599) 715-5422, after business hours you can call (599-9) 466-0800 or 1-800-782-3201in the US toll free.

How do I remove pending charges from my account?

Only a merchant can cancel your pending transaction. The average time for a pending transaction to drop is 10 days.

Type of Fraud	Link to form
Fraud Charges	Dispute
Non Fraud - Service or goods not received	Dispute
Non Fraud - Cancelled recurring transaction	Dispute
Non Fraud - Not what was described / Defective goods	Dispute
Non Fraud - Charged amount different from the invoiced amount	Dispute
Non Fraud - Transaction paid by other means	Dispute
Non Fraud - Duplicate charge	Dispute
Non Fraud - Non processed credit	Dispute
Non Fraud - Returned goods / Cancelled service	Dispute
Non Fraud - ATM withdrawal	Dispute
Non Fraud - Other	Dispute